Last updated: July 2026
This Privacy Policy explains how FAAF Collections & Souvenirs ("we", "us") collects, uses and protects information when you use our website, in line with the Nigeria Data Protection Act (NDPA) 2023.
When you place an order or contact us, we may collect: your name, phone number, delivery address, and the items you're ordering. When you submit a product review, we collect the name and comments you choose to share. We do not collect payment card details through this website — all payments are arranged directly with our team.
We use the information you provide to: process and fulfil your order, calculate delivery fees, communicate with you about your order via WhatsApp or phone, and improve our products and service.
Items you add to your shopping cart or wishlist are stored locally in your browser (not on our servers) so they're remembered if you return to the site. Clearing your browser data will remove this information.
We do not sell your personal information. We only share your order details with the delivery party fulfilling your order (where applicable), and as required by law.
Order information is stored securely in our database for record-keeping and customer service purposes. We take reasonable technical measures to protect this information.
Under the NDPA, you have the right to request access to, correction of, or deletion of your personal information held by us. To make a request, contact us via WhatsApp or our Contact page.
Our website uses your browser's local storage (not tracking cookies) to remember your cart, wishlist, and recently viewed items. This data stays on your device and is not shared with third parties.
We use OpenStreetMap's free geocoding service to estimate delivery distances from an address you provide. We do not send your information to any advertising networks.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
For any privacy-related questions or requests, reach us via WhatsApp or our Contact page.